our service management software

Enhances our team management, empowers our field engineers & exceeds our customers’ expectations…

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All-In -One Job Management System

Our new software lets you add, manage and organise jobs in a centralised location. By having total control, we can optimise planning, job completion rates, assets, time & much more.

  • Log jobs and create new work orders instantly.
  • Schedule and assign new jobs to your workforce at the click of a button.
  • Track and report on a job status in real-time.
  • Keep digital records of all client contact information, contract service dates, asset histories and more.
  • Attach notes, photos, forms, certificates and other important job information to a work order on the go.

    All Connected By The Mobile Job Management App

    The easy-to-use job management app acts as a mobile workforce management software that lets our engineers go above and beyond when working in the field. By syncing our mobile workforce and office team’s devices in real-time, we’ve streamlined our work assignments and never miss a deadline. 

    • Receive new work orders and job information instantly.
    • Complete job sheets on the go. Attach notes, photos and customer signatures for approval.
    • Access a full list of industry-standard forms, certificates and risk assessments.
    • Work offline and complete jobs without a data connection.
    • Allow office staff to monitor their live locations via GPS.

    Other Key Features

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    Route Scheduling & Optimisation...

    Our Mobile Engineer App & integrated GPS tracking means we can allocate the closest engineer in an emergency, and the fastest route is found. We can keep customers well informed from departures and arrivals to job completion on site.
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    Efficient PPM scheduling...

    Our job scheduling system creates all visit dates for planned preventative maintenance for us, whether that be monthly, quarterly or yearly. All assets & tasks are allocated easily, while a forecasted time is stored to ensure nothing is accidentally missed or overlooked.
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    Built-in CRM...

    We use the built-in Customer Relationship Management technology to continuously improve our First Time Fix Rates by managing our historical calls, emails, tasks, notes and customer data in one place. This empowers our engineers with everything they need to complete jobs first time.

    our customers' benefits that we love...

    asset management

    Our field asset management software gives us a clear overview of all equipment on-site, the condition & history of the equipment, and the planned maintenance schedule.

     

    • It allows our engineers to quickly record the details of each piece of equipment on their mobile app. The make and model & serial number, installation date, and condition of the asset are all available at a click of a button.
    • Any details that are logged regarding the equipment by an engineer, are instantly visible to our office team, and customers through their personal online customer portal.
    • This allows our customers to view all of their assets, log faults & monitor planned maintenance work in real-time.

    Customer Portal

    Our easy to use customer portal gives our customers access to everything that matters to them. Starting with the easy on the eye dashboard, where they can access detailed reports, site history or asset registers.

     

    • Real-time tracking statuses means that the customer can view their logged jobs every step of the way, and even download job sheets.
    • All quotes & invoices are stored on their portal, making it fastest & easier for quotes to get approved, so we can focus on getting the job done.
    • Customers can upload purchases orders or add notes to their portal for our office team to pick up instantly, keeping everything in the same place.

    Customer Notifications

    At the top of our customer service list, is always keeping our customers informed about what’s going on. Our customer notification software can configure alerts to suit customer requirements, so all the right people are kept in the loop.

     

    • We use SMS or email to send reminders of appointment bookings to our customers, a few days prior to the engineer arriving on site.
    • We aim to alert customers that an engineer is en route, provide an estimated time of arrival, and also include an engineer’s photo ID so customers know when and who to look out for.
    • Customers are alerted when the engineer arrives on site and after the job has been completed, all in real-time.