The Importance of Customer Service
At Sylvester Keal there’s nothing more important to us than our customers, after all, we wouldn’t be the company we are today without you.
Our visions are to reach new markets within the UK through our unique personal service, serve our growing family of customers in outstanding hygiene solutions and unrivalled catering and laundry facilities.
As a company, we are dedicated to being the best at delivering results. Also, we have an experienced, dedicated and qualified team in place to service your needs, including commercial kitchen maintenance, regardless of the market sector you operate in or the size of your business.
Having had over 30 years’ experience in the professional kitchens & laundry business, we have learnt how to maintain and look after our loyal customers.
In order to provide our customers with the best service, we always think about their customers. Our products and facilities provide the foodservice and hospitality industry with high-quality, efficient catering and laundry equipment, which are complemented by our lucrative range of cleaning products and supplies.
For the industries we serve, it’s vital that they provide a clean and tidy operation. This, in turn, can lead to an increase in positive comments, which will ultimately boost custom through word of mouth.
Customers will be willing to stay longer and spend more in a clean outlet. It also gives an air of professionalism and respect for the customers.
How we help our customers:
Sylvester Keal take great pride in offering an efficient range of products, which are frequently updated so our customers have an outstanding choice of cleaning products, best suited to their needs. We have built the business partly through the success of our own label products, specially manufactured to meet our high-quality standard. Our products are available in various quantities, pack sizes or even pallet amounts from our extensively stocked warehouse.
Many of our product ranges can be dosed through specific units at no extra cost to you, hence you being able to monitor your cost per use. We also offer concentrate products that are proven to save you money, uncompromised on performance.
Our friendly team are always on hand to answer any queries. Equipment is installed by our own fully qualified engineers whose constant aim is to keep our customers satisfied so they remain happy: they are polite and always do their best to bring the items into your premises.
Unlike other companies, we deliver for FREE with mainly our own vehicles & depending on your location.
We have been established for over 32 years and employ 30 staff and want more than anything to keep our loyal customers updated with our exciting journey. This is why we update our blog regularly to keep you in the know.
We can assess our customers’ requirements, act upon them, and then provide an excellent aftercare service.
If you do need any help, please call us on 01472 352033 and our team will be on hand to answer any questions.